The correspondence rumbled on and on with an added twist in that I queried their charges for using agree overdraft facilities at £5 a month. They are already charging interest. Needless to say their replies were less than illuminating and I was referred back to their good old stand by the Ombudsman.
“It would useful, helpful, constructive and transparent if Lloyds Bank Ltd provided plausible answers to my queries, stopped treating my queries as complaints and ceased foisting all the results of your policy and business decisions on to the financial ombudsman and using it as a clearing house for the queries and complaints arising from your business decisions…………………………………….” To read more
Please click on “Lloyds TSB – Part three” to access the correspondence