I had been having problems with Santander. Finally I had to resort to emailing Lord Burns, the chair of Santander at the House of Lords. On the 7th July I had the misfortune to read an article in Guardian Money asking if the CEO of Santander could turn around its dismal reputation for customer service? Botín in the exclusive interview with Guardian Money, declared that the bank has already turned the corner on service standards.I managed to stop laughing long enough to send a letter to “Your Shout” at the Guardian
