Brian Hennessy – guest contributor

For many years I served as a trustee of the Welsh Jazz Society.  Brian Hennessy was the Managing Director until the Arts Council of Wales decided to pull the plug – see other posts on this topic and more to follow. Brian has a marvelously well developed sense of humour and considerable business nous and expertise. This letter is Brian’s complaint to the Managing Director of Electrolux UK regarding a failed Zannussi freezer.

“From the response it is clear that your Customer Services staff are not considered capable enough to deal with a specific customer enquiry. they are prevented from expressing an opinion or suggesting a solution. they are obliged to select sentences or passages from pre-determined responses that probably appear in a training manual………”

To read more

Please  click on  Brian Hennessey – guest contributor  to access the correspondence


Attached documents (click to download)

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