Tag Archives: Capita Group

TV Licensing – Part one – licensing operations are as transparent as a broken TV screen

In December 2009 I was plagued with correspondence from TV licensing. TV licensing used to be handled by the BBC and is now outsourced to the Capita Group. To say the Capita Group and their employees were coy about revealing this fact to me is an understatement. The correspondence starts with receipt of a communication telling me […]

TV Licensing – Part two – the organ grinder and the monkey

I wrote to the Chief Executive of the Capita Group and then the BBC. The  way these companies operate is unique; annoying, frustrating and vexatious but unique. The company responsible for this episode washes its hands of the entire matter by referring me to the BBC. What a marvelous position to be in –  making money with out responsibility. The other information […]