Tag Archives: customer services

Brian Hennessy – guest contributor

For many years I served as a trustee of the Welsh Jazz Society.  Brian Hennessy was the Managing Director until the Arts Council of Wales decided to pull the plug – see other posts on this topic and more to follow. Brian has a marvelously well developed sense of humour and considerable business nous and expertise. This letter is Brian’s complaint to […]

Santander turns the corner on service standards?

I had been having problems with Santander. Finally I had to resort to emailing Lord Burns, the chair of Santander at the House of Lords. On the 7th July I had the misfortune to read an article in Guardian Money asking  if the CEO of Santander could turn around its dismal reputation for customer service? Botín  in the exclusive interview with […]