Tag Archives: Financial Ombudsman

Stolen identity and Citibank International – Part one

In January 2008 some Herbert somehow managed to use my identity to take out a credit card with Citibank. I was alerted to this fact by receiving a credit card cheque book in January. I called the bank and was assured this was a fraudulent credit card and I was told to obtain a credit report, check with the local sorting office and […]

Lloyds TSB – Part three

The correspondence rumbled on and on with an added twist in that I queried their charges for using agree overdraft facilities at £5 a month. They are already charging interest. Needless to say their replies were less than illuminating and I was referred back to their good old stand by the Ombudsman. “It would useful, helpful, constructive and transparent if Lloyds Bank Ltd provided plausible […]