Complaints in Wonderland

My mother has been a customer of NatWest since the merger of the National Bank with the Westminster Bank and before that she held a current account with the Westminster Bank for more years than she cares to remember.

My mother has asked me to write to you because she is vexed and saddened and heavily inconvenienced by the decision of NatWest to close their Cyncoed Branch. As an 86 years old person with impaired sight the decision to move the Cyncoed Branch to Llanishen is the equivalent of moving her branch to the dark side of the moon. Read More…