Welcome to Complaints in Wonderland. Over the years I have been writing letters of complaint to companies and non-commercial organisations, I soon learnt that some people take themselves so seriously that the only way to deal with them is to inject as much humour as possible into the correspondence and then sometimes, as these people seem to have the armour plating of a Dreadnought, frankness is required. In the interests of fairness I have also published letters of complaint that have been dealt with in a positive and exemplary manner.The postings are in no particular chronological order but I kick off with NatWest in 2000. So just keep scrolling down for many and various posts. I have redacted names where appropriate as invariably it is a case of the “donkeys” in the boardrooms leading the “lions” on the shop floor. What a marvelous word redacted is. It brings to mind a take on an Eric Morecombe joke; “Has he or she been redacted? No,it’s just they way they walk”.
I also use this site to comment on various matters aired in the press and the funding of jazz in the UK by Arts Council England and Arts Council Wales. To say there is room for improvement with regard to the funding of jazz in the UK is the understatement of the 21st Century
Regrettably I will not be able to answer postings and if I do it will have to be brief. However any abusive remarks containing strong language will not be answered, the correspondent will just have to satisfy themselves with the fact that if I did respond it would be along the lines that their comments, “are the nicest thing that any one has ever said about me”.
If you have enjoyed reading these letters, articles and letters in the press. I would be grateful if you could donate to Jazz Services, now re-branded as JazzUK or to the National Jazz Archive to help them keep jazz on the road in the UK. Just click on the website button and give what ever you can. This site is paid for by me.Rest assured your donations will be going to help musicians make sure jazz is performed in the UK fifty two weeks in the year.