Tag Archives: Sir richard Branson

Virgin Media

Over a year ago I helped a neighbour sort out their phone account with Virgin Media. The final action was a letter to Sir Richard Branson. The time it takes to sort out a simple problem leaves  you losing the will to live. Eventually the matter was resolved – sort of. 31st October 2013 Dear […]

Virgin – a quick response

I tried to settle an outstanding payment to Virgin Media for £18.35  but it was  hard work and a fruitless exercise. I wrote to Sir Richard Branson and the problem disappeared with the receipt of an email 4 days later. Life would be a lot easier if people could just identify the problem, solve it, apologise and everyone is happy. “in a voice redolent of a […]