Over a year ago I helped a neighbour sort out their phone account with Virgin Media. The final action was a letter to Sir Richard Branson. The time it takes to sort out a simple problem leaves you losing the will to live. Eventually the matter was resolved – sort of. 31st October 2013 Dear […]
Tag Archives: Sir richard Branson
Virgin – a quick response
September 13, 2012 – 8:07 PM
I tried to settle an outstanding payment to Virgin Media for £18.35 but it was hard work and a fruitless exercise. I wrote to Sir Richard Branson and the problem disappeared with the receipt of an email 4 days later. Life would be a lot easier if people could just identify the problem, solve it, apologise and everyone is happy. “in a voice redolent of a […]